We aim for same day despatch on orders received before 3pm. However, we are in the hands of the Royal Mail postal service, and ANC Parcel Carriers. Whilst we find them to be reliable, problems do occasionally occur. We will do our utmost to try and rectify problems where they occur. Compensation is not available for late delivery.
Our normal method of carriage is by Royal Mail, or ANC courier service. (UK Mainland only)
Our standard carriage charge for UK mainland is £4.13 + vat per order, irrespective of number of items and weight. For orders to non UK mainland, or abroad, carriage is charged to you at our cost. Please contact us for details.
We are always totally dependent on the reliability of our suppliers to deliver on time. Not infrequently supplies, especially from abroad, become unreliable. We will inform you of any expected lengthy delays. While we aim for same day despatch CSM Abrasives Plus is not a 'pile it high and sell it cheap' warehouse. We are a specialist supplier to professionals and small businesses of hard to find products. Our aim is to give a very wide selection of specialised products. Therefore, unless told over the phone, PLEASE ALLOW 7 DAYS FOR DELIVERY.
Any products damaged in transit, shortages or incorrect products must be notified to us by phone or in writing within 3 working days of receipt.